Community Engagement Coordinator
Overview: Flatbush Cats is on a mission to end overcrowded animal shelters in NYC. We’re seeking a dedicated and passionate Community Engagement Coordinator to connect more people and their pets with helpful resources and support and deepen our ties within our community.
This role might be a great fit if you enjoy:
Connecting with people (lots of people!) and their pets
Building relationships with mission-aligned partner organizations
Providing families with helpful resources and support
Engaging, onboarding, and supporting volunteers
Managing a dynamic, multifaceted program
Keeping track of data + details
Asking questions, listening actively
The Coordinator acts as an ambassador for the organization, ensuring pets and their people have the resources they need to thrive. They also support trap-neuter-return (TNR) initiatives, pet pantries, education / training, and weekend community clinics, providing onsite support and volunteer coordination across all touchpoints.
The ideal candidate has a deep passion for building community, exceptional communication skills, and a demonstrated ability to work collaboratively with diverse stakeholders. While TNR and community cat experience is desirable, it is not required. Due to the nature of our programs, occasional night and weekend work is required.
Key Responsibilities:
Relationship Building (60%):
Build and maintain relationships with community members, partners / stakeholders, and volunteers.
Coordinate community outreach and engagement efforts including flyering, door-to-door initiatives, veterinary care clinics, pet food pantries, educational programs, events, and other initiatives.
Develop and grow our network of community partners, establishing strong reciprocal relationships to benefit our neighbors.
Collaborate with human and animal service organizations, veterinarians, and other groups to achieve program goals and objectives.
Develop and implement strategies to educate the public about humane methods of community cat management and promote responsible pet ownership, including developing and leading classes and training sessions.
Communicate with community members and partners in a professional and timely manner.
Program Management (25%):
Recruit, train, and supervise volunteers involved in community outreach, events, TNR, case management, transport, and other program activities.
Provide ongoing support, recognition, and guidance to volunteers to ensure a positive experience.
Maintain accurate records and statistics related to program activities, including TNR efforts, community outreach, volunteer engagement, and impact measurements.
Monitor program effectiveness and implement new strategies as needed to achieve desired outcomes.
Trap-Neuter-Return (TNR) Project Coordination (15%):
Coordinate TNR program efforts, including trapping, transporting, neutering, and returning community cats to their habitats. Facilitate the intake of friendly cats to our rescue program.
Offer administrative and client communications support, serving as a liaison and lead point of contact for more complex projects
Model policies and practices that promote humane treatment of community cats and support TNR programs.
When ready, lead TNR training and other educational events for community members and volunteers
Qualifications:
2 years of experience in program management and community outreach.
Knowledge of trap-neuter-return (TNR) principles and practices, with direct experience in managing TNR programs (preferred but not required).
Ability to motivate and manage volunteers and employees effectively.
Excellent communication and interpersonal skills, with the ability to engage and collaborate with diverse stakeholders.
Detail-oriented and organized, with proficiency in data management and reporting.
Experience and facility with developing processes for a fast-growing program.
Proficiency and aptitude for working with new software / digital platforms.
Additional Requirements:
Compassionate and empathetic approach to team management, animal welfare, and community engagement.
Ability to work independently and as part of a team, managing multiple priorities effectively.
Flexibility to work evenings and weekends as needed for program activities and events.
Benefits:
Competitive salary commensurate with experience ($60k-65k)
Comprehensive health benefits package.
401k matching
Reporting Relationships
The CEC reports to the Director of Community Programs, and works very closely with program leads to identify and support community needs and larger organizational goals.
The CEC Manager oversees a TNR and Community Outreach Specialist and a large volunteer team focused on community interactions, resource provision, and community cat efforts.
Flatbush Cats believes that diversity and inclusion among our teammates is critical to our success in achieving our Mission and Vision. Our goal is to be a diverse organization that is representative, at all levels, of the community we serve.
We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.