Director of Clinic Operations - Flatbush Veterinary Clinic
Location: Onsite/Hybrid – Brooklyn, NY
Job Type: Full-time
Salary: $130,000-170,000 annually, commensurate with experience
Flatbush Cats has grown from a grassroots nonprofit into a citywide disruptor with an inspiring mission: to make veterinary care more affordable and accessible for pet owners.
We do this through Flatbush Veterinary Clinic, which provides high quality, high volume spay neuter and wellness care. We’re focused on keeping pets with their families, not maximizing profit.
With ambitious goals to expand reach and impact, we are seeking a Director of Clinic Operations to strengthen the systems and processes that power our work at Flatbush Vet.
Veterinary operations / leadership experience is strongly preferred for this role, but not required. Candidates applying from healthcare or other sectors should bring a demonstrated passion for leading successful teams, and a track record of adapting to (and thriving in) challenging and complex environments.
Why This Role Is Different
We’re not funded by venture capital / private equity, or owned by a candy company - and that impacts the decisions we make every day. We only recruit team members who are extremely passionate about increasing affordable access to veterinary care for New Yorkers. We set ambitious service goals - how many pets can we help? - instead of production targets.
As a key member of the leadership team, you’re focused on supporting our team, building strong systems, and helping more New Yorkers keep their pets happy and healthy. This includes full oversight of operational, team, and finances of our veterinary clinic(s), including future expansion.
This is a senior leadership role that partners very closely with our Medical Director and Practice Manager - focused on planning, team and strategic support for 30+ staff members. Ideal candidates are deeply passionate about scaling our impact in a sustainable way - ensuring we have the right team members with the tools, systems and resources they need to succeed.
What you’ll focus on:
People: 30%
Partner closely with the Medical Director and Practice Manager to build a culture focused on continuous improvement, knowledge sharing, and constructive feedback
Foster a culture of ownership, professionalism, and collaboration across teams
Partner with our People Operations team to develop a best-in-class veterinary recruiting, onboarding, engagement and retention process, including professional development and training opportunities
Build highly effective performance management systems, incorporating goal-setting, regular reviews, and ongoing two-way feedback
Address challenges with sound judgment and timely follow-through
Lead or oversee staff meetings, planning sessions, team events, and retreats
Operations: 30%
Set ambitious, attainable goals to expand service capacity, helping as many pets and people as possible
Lead high-priority strategic initiatives to advance organizational growth
Develop and implement OKRs, service targets, and quarterly operational plans
Partner closely with veterinary leadership to strengthen clinic workflows, including scheduling, medical records, inventory management, and client communication
Identify operational bottlenecks and implement practical, scalable solutions
Develop and share processes and standard operating procedures
Support operational readiness for expansion initiatives and new service offerings
Lead risk management efforts, including safety plans, insurance, and compliance
Finance: 25%
Develop and monitor the annual clinic budget with support from the finance team
Lead efforts to meet service and revenue (cost recovery) targets
Audit, review and update clinic / service pricing (as needed) on a quarterly basis
Lead monthly clinic finance reviews, and implement changes to stay on target
Supervise clinic-related accounting tasks, including payroll, AP, month-end close, cash flow, and expense allocations
Tech/IT + Facilities: 15%
Lead exciting service expansion and buildout projects to further our mission
Ensure teams have modern tools and technology to operate efficiently, including practice management and scheduling systems
Oversee facilities planning, safety, insurance, and compliance as the organization grows
Strengthen data tracking and reporting systems to improve operational efficiency
While most of this work can be done on a traditional schedule, limited night / weekend support is expected.
Qualifications
Strong commitment to our mission to increase affordable access to veterinary care
6+ years of operations leadership experience managing veterinary clinics (strongly preferred), health care, or a high volume mission-based service setting
Proven supervisory, team development, and coaching skills
Exceptional ability to build relationships, support staff development within diverse teams, and effectively address conflict constructively
In-depth knowledge of people, culture and team-building best practices
Highly motivated problem solver who can lead projects with limited oversight
Excellent time management skills with the ability to prioritize multiple projects and be responsive to shifting priorities
Strong written and verbal communication skills; ability to synthesize complex information, communicate key messages and influence organizational thinking
Comfortable managing data and reports in Google Workspace, Excel (formulas, Pivot tables, graphs), and veterinary practice management software
Comfortable learning and onboarding others on new tools and software
Strong knowledge of finance, accounting, and budgeting principles
Proficiency in strategic financial management, planning & analysis
Experience developing / reconciling budgets and aligning initiatives with goals
Strategic thinker with strong analytical abilities and a positive approach to problem-solving
Skilled in managing sensitive and confidential matters effectively
In addition to playing a leading role in addressing overcrowded animal shelters in New York City, we are pleased to offer the following benefits:
Flexible 40 hour schedule with one remote day per week
Excellent medical, dental, vision coverage
3 weeks paid time off
5 days paid sick time
9 paid holidays
401(k) matching
Continuing education support
Relocation support available
We strongly encourage candidates from underrepresented and marginalized communities to apply.
All applications / employment inquiries are confidential.
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