Community Outreach Manager

Who we are:

Flatbush Cats is a Brooklyn-based 501(c)(3) nonprofit working to reduce overcrowded animal shelters in New York City and prevent more cats from ending up on the street in the first place. What began as a grassroots rescue effort has grown into a citywide organization addressing the root causes through affordable veterinary care, access to spay/neuter services, and community outreach.

As an independent nonprofit—not backed by venture capital, private equity, or a corporate veterinary network—we make decisions based on our mission. We recruit team members who are passionate about expanding access to veterinary care and measure success by how many pets and families we can help, not production targets.

At the heart of our work is Flatbush Veterinary Clinic, a high-volume nonprofit clinic serving low-income pet owners, rescue organizations, and Trap-Neuter-Return (TNR) volunteers throughout Brooklyn. Each year, the clinic performs more than 7,500 spay/neuter surgeries—a number that continues to grow—while providing affordable wellness and dental care to thousands of pets.

By combining high-quality veterinary care with a commitment to accessibility, we're helping keep pets with their families while creating a city where more people and pets can receive the support they need.

What you’ll do:

Flatbush Cats is seeking a Community Outreach Manager that serves as an ambassador that connects Flatbush Veterinary Clinic with residents, community-based organizations, and neighborhood leaders. This role leads high-volume outreach, manages the pet food pantry and offsite events, develops trusted referral and partnership networks, and supervises and develops staff. The primary goal is to expand awareness of affordable veterinary services, remove barriers to care, connect families with helpful resources, support appointment scheduling and completion, and ensure outreach activities are consistently documented, measured, and improved.

Work Schedule:

This is a full-time, on-site position in Flatbush, Brooklyn, with a Monday through Friday workweek.

Flexibility is required, including occasional evening or weekend hours for offsite events and program activities, with advance scheduling whenever possible.

What you’ll get:

Compensation

The hiring range is $90,000-100,000 annually, based on experience, skills, and qualifications.

Benefits

Comprehensive medical, dental, and vision insurance with 100% employer-paid premiums
Health Reimbursement Arrangement (HRA) fully funded to cover the plan deductible, with funding levels based on coverage tier (employee-only, employee + spouse, or family)
Flexible Spending Account (FSA) with optional employee enrollment
- $500 annual employer contribution to the FSA, provided regardless of enrollment, plus an additional employer match of up to $500 for employees who enroll
401(k) retirement plan with employer match: 100% match on the first 3% of contributions, plus 50% match on contributions up to 5%
Transit and parking benefit: $60 monthly employer contribution, applicable to either transit or parking at the employee’s discretion
Paid time off, paid sick time, and paid holidays

Responsibilities:

Community Outreach & Engagement

Build trusted community relationships: Develop culturally responsive relationships with residents, community-based organizations, housing providers, schools, faith communities, businesses, human and animal service organizations, veterinary partners, elected officials, and neighborhood leaders to expand access to affordable veterinary care.
Lead community outreach and engagement: Plan and execute neighborhood-based outreach including flyering, door-to-door engagement, educational programs, community meetings, tabling events, promotional pop-ups, mobile clinics, food distributions, and other community initiatives.
Connect pet owners with care: Educate community members about available veterinary services and resources, identify barriers to care, support appointment scheduling and follow-through, and help pet owners successfully access clinic services.
Develop and manage community partnerships: Identify and cultivate reciprocal partnerships, establish referral pathways, and collaborate on outreach campaigns, offsite clinics, food distributions, educational workshops, and other initiatives that reduce barriers to care.
Manage community resource programs: Oversee the organization’s pet food pantry and related support programs, including ordering, inventory, storage, distribution, client communication, eligibility processes, and recordkeeping.
Coordinate community events and offsite programming: Manage logistics for community events and mobile initiatives including partner and site coordination, supplies, transportation, staffing, setup and breakdown, accessibility, appointment workflows, and follow-up.
Develop accessible community resources: Partner with clinic and communications teams to create clear, accessible, and multilingual outreach materials, educational resources, and referral information.
Track impact and strengthen programs: Maintain records related to outreach, referrals, appointments, events, and partnerships; gather community and partner feedback; and use insights and data to improve programs and identify opportunities for growth. Represent Flatbush Cats at community meetings, events, and presentations as needed.
Support special projects and other mission-aligned responsibilities as assigned.

Team Management & Collaboration

Manage and develop outreach staff: Set goals and priorities, provide coaching and feedback, manage schedules and responsibilities, and foster a collaborative, accountable team culture.
Partner across the organization: Collaborate with clinic, programs, development, and communications teams to align outreach efforts with organizational goals and community needs.

This Role Might Be a Great Fit If You Enjoy:

Building authentic relationships with communities and organizations
Connecting families with resources that help keep pets healthy and at home
Creating programs that remove barriers to care
Spending time in the community and meeting people where they are
Managing a dynamic, mission-driven program
Balancing relationship-building with strong organization and follow-through
Using data and feedback to improve programs and outcomes
Supporting and developing a collaborative team

Qualifications:

At least 3 years of experience in community outreach, nonprofit programs, public health, human or animal services, partnership development, program management, or a related field; equivalent combinations of education and experience are welcome.
Demonstrated ability to build trust and develop strong, reciprocal relationships with diverse communities and external partners.
Experience supervising and developing staff, including setting priorities, providing feedback, and supporting accountability.
Experience coordinating community programs, field operations, mobile services, events, or other complex initiatives.
Strong communication and relationship-building skills, including active listening, public speaking, and follow-through.
Excellent organizational and project management skills, with the ability to manage multiple priorities, maintain accurate records, and use data to inform decisions.
Sound judgment and discretion when handling confidential client and program information.
Comfort using scheduling tools, spreadsheets, databases, CRM systems, and other digital platforms.
Ability to travel throughout Brooklyn and work occasional evenings or weekends for community events and program activities.
Compassionate, community-centered approach and commitment to expanding access to affordable veterinary care and supporting animal welfare.

Physical Requirements

Ability to lift and carry up to 50 pounds.
Ability to bend, kneel, and crouch as needed to perform job duties.
Ability to sit, stand, walk, and remain active for extended periods of time.

Language Requirements

English (Required)
Bilingual (Spanish) Strongly Preferred